Jira Service Management

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If they do not provide the answer you are looking for, please <a href=\"https://nwrprod.service-now.com/sp?id=sc_cat_item&sys_id=ad22d3c51be8fc90ecf699b2b24bcb3c\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">CLICK HERE</a> to submit your query.\nBefore raising a request you must first ensure you've followed the correct category and checked relevant \uD83D\uDCD6help articles.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"45","name":"Course content","descriptionHtml":"","callToAction":"Course content","introHtml":"For issues regarding accessing content on courses or programs","icon":10656,"iconUrl":"https://tituslearning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10656","groups":[1],"key":""},{"id":"44","name":"Enrolling users/allocating users into seats","descriptionHtml":"","callToAction":"Enrolling users/allocating users into seats","introHtml":"For issues enrolling users/allocating purchased seats to users","icon":10673,"iconUrl":"https://tituslearning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10673","groups":[1],"key":""},{"id":"18","name":"General queries","descriptionHtml":"Please click <a href=\"http://connect/SelfService/webform.aspx?getform=Content/ithd/FormLoggingRequest.aspx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">this LINK if you are a Network Rail learner</a>. 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This does not relate to your individual account - for problems relating to personal account access, please select trouble logging in.","icon":10682,"iconUrl":"https://tituslearning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10682","groups":[1],"key":""},{"id":"14","name":"Problems with course grades/results","descriptionHtml":"Please click <a href=\"http://connect/SelfService/webform.aspx?getform=Content/ithd/FormLoggingRequest.aspx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">this LINK if you are a Network Rail learner</a>. 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This form is NOT for Network Rail learners.","callToAction":"Trouble logging in","introHtml":"For individual account log in problems. This includes forgotten passwords, unresponsive password re-sets, or username/password incompatibility.","icon":10678,"iconUrl":"https://tituslearning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10678","groups":[1],"key":""},{"id":"12","name":"Uploading users (account creation)","descriptionHtml":"Please click <a href=\"http://connect/SelfService/webform.aspx?getform=Content/ithd/FormLoggingRequest.aspx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">this LINK if you are a Network Rail learner</a>. This form is NOT for Network Rail learners.","callToAction":"Uploading users (account creation)","introHtml":"For issues when uploading Comma Separated Values files to the system","icon":10647,"iconUrl":"https://tituslearning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10647","groups":[1],"key":""},{"id":"135","name":"User assigned to incorrect tenant","descriptionHtml":"","callToAction":"User assigned to incorrect tenant","introHtml":"To be used if getting a 'duplicate user' message. 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